Privacy Policy

ZHZ Trading Co. respects your privacy and is committed to protecting the personal information you provide to us.

We operate as a chemical sourcing and supply facilitation business. Through our website, customers may submit enquiries, request chemical products, ask for quotations, and provide information required for sourcing, pricing, and order coordination.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect personal information when you visit our website, submit a sourcing request, contact us, request a quotation, or communicate with our team.

The information we collect may include:

• Full name
• Business name
• Job title or role
• Email address
• Phone number
• Billing or delivery address
• Chemical product requirements
• Requested quantity, grade, packaging, and specifications
• Purchase or enquiry history
• Any documents, certificates, or files you choose to provide
• Website usage information, such as IP address, browser type, device type, and pages visited

We may also collect business-related information that is not personal information, such as company requirements, product specifications, and procurement details.

We may collect information directly from you when you:

• Submit a contact form
• Submit a chemical sourcing or quotation request
• Send us an email
• Call or message our team
• Place or discuss an order
• Provide documents or product specifications
• Interact with our website

We may also collect limited technical information automatically through cookies, analytics tools, and server logs.

We collect and use personal information for the following purposes:

• To respond to your enquiries
• To review chemical sourcing requests
• To verify product specifications and availability
• To coordinate with chemical suppliers, manufacturers, warehouses, logistics providers, or other relevant business partners
• To prepare quotations and volumetric price breakdowns
• To process orders and delivery-related communication
• To provide customer support
• To maintain business records
• To improve our website, services, and customer experience
• To comply with legal, regulatory, safety, or compliance obligations

As a chemical sourcing intermediary, we may need to share relevant enquiry or order details with third-party suppliers, manufacturers, warehouse partners, logistics providers, or technical consultants.

This may include sharing your business name, contact details, delivery requirements, requested chemical name, product grade, quantity, and other specifications necessary to source, quote, or fulfil your request.

We only share information that is reasonably necessary for the purpose of responding to your enquiry, preparing a quotation, sourcing the requested product, or completing an order.

If payments are processed through bank transfer, invoice, payment gateway, or other approved methods, we may collect payment-related details required to confirm and manage your order.

We do not intentionally collect or store full credit card details on our website unless handled through a secure third-party payment provider.

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, and enhance user experience.

Cookies may collect information such as browser type, device information, pages visited, time spent on the website, and referring website.

You can disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• Secure website hosting
• SSL encryption
• Restricted access to administrative systems
• Password-protected accounts
• Secure email and business communication practices
• Limited access to customer and order information
• Regular review of stored information

However, no website, email system, or online transmission is completely secure. You provide information online at your own risk.

Some of our service providers, technology platforms, suppliers, manufacturers, or logistics partners may be located outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the overseas recipient handles the information in a way that is consistent with Australian privacy obligations, unless an exception applies under applicable law.

We may use your contact details to send business updates, product availability information, quotations, service updates, or relevant sourcing communications.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We will still send you essential service-related communications, such as quotation responses, order updates, payment confirmations, and compliance-related notices.

You may request access to the personal information we hold about you.

You may also ask us to correct inaccurate, outdated, incomplete, or misleading personal information.

To make a request, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

We keep personal information only for as long as reasonably necessary for the purposes outlined in this Privacy Policy, including customer support, order management, legal compliance, tax records, dispute resolution, and business administration.

When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.

Our website may contain links to third-party websites, supplier websites, manufacturer resources, or external platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing any personal information.

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us first so we can review and respond to your concern.

We will aim to respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.

The updated version will be published on this page with a revised effective date.

For privacy-related questions, access requests, correction requests, or complaints, please contact us: